Sub-Processors

Kevel Sub-Processors

Kevel's sub-processors are listed below. We will only pass to them the minimum data needed for the services to work.

Sub-Processor is defined as a 3rd party contracted by Kevel as the Processor to process personal data to assist Kevel in fulfilling its obligations with respect to providing services under the Agreement or DPA between the Customer, as the Controller, and Kevel. Personal Data is defined by the EU GDPR as any information relating to an identified or identifiable natural person (‘data subject’);

Version Five

Effective Date 11-22-2022

Changes: Adding further details on companies listed as subprocessors.

KEVEL SUB-PROCESSORS

• Amazon Web Services, Inc. (AWS)

  • US (US-East-1 and US-West-2)
  • Germany (EU-Central-1)
  • Ireland (EU-West-1)
  • South Korea (Ap-Northeast-2)
  • Singapore (Ap-Southeast-1)
  • Australia (Ap-Southeast-2)
  • Mumbai (Ap-South-1)
  • Other regions chosen by Customer for Audience services

  AWS is a cloud service provider. Kevel uses AWS to host our applications and services. Personal Data of the customer, its customers’ customers, and the individual being served the advertisement (end user) is processed by AWS and may be stored in AWS.

• A Serious Business, Inc. (Ab.bot)

  • United States

  Ab.bot is a tool used by Kevel to assist with the organization and prioritization of customer support communications in Slack Connect channels. Personal Data from the customer’s end users may be processed if the customer provides such data in their customer support communications with Kevel.

• ChurnZero

  • United States

  ChurnZero is a customer success platform that Kevel uses both as a Controller and as a Processor. As a Processor, Kevel uses ChurnZero to provide customer support-type services to our customers. Personal Data from the customer’s end users may be processed if the customer provides such data in their customer support communications with Kevel.

• Datadog, Inc.

  • United States

  Datadog is a third-party logging platform used by the Kevel ad platform for ingesting, parsing, querying, and performing analytics on Service application and infrastructure logs (“Logs”). These logs are then used for debugging, troubleshooting, auditing, reporting, detecting, and alerting on unexpected application behavior and providing latency and other analytics to the customer. Although Kevel’s application is set up not to log Personal Data, if a customer enters Personal Data of end users in areas of the ad platform other than UserDB, such as entering Personal Data as keywords, Personal Data may be processed.

• Hubspot, Inc.

  • United States

  Hubspot is marketing, sales, and service software that Kevel uses as a Controller and as a Processor. As a Processor, Kevel uses Hubspot’s service software to provide customer support to our customers and their customers. Personal Data from the customer’s end users may be processed if the customer provides such data in their support ticket or customer support communications with Kevel.

• Mux, Inc.

  • United States

  Mux Video provides Kevel with an API for video hosting, encoding, and streaming services for the processing of media content (audio and video files) for customers using Kevel Video Asset functionality to serve video ads. Mux collects access log data of media playback requests for utilization, performance, and security validation. This may include the content of the uploaded video to the extent that these contain personal data, IP addresses, user-agent, and low-resolution geolocation data inferred from IP addresses. Mux is only a subprocessor for customers purchasing the Video Asset functionality.

• Papertrail, SolarWinds Worldwide, LLC

  • United States

  Papertrail is a third-party logging platform used by the Kevel ad platform for ingesting, parsing, querying, and performing analytics on Service application and infrastructure logs (“Logs”). These logs are then used for debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. Although Kevel’s ad platform is set up not to log Personal Data, if a customer enters Personal Data of its end users in areas of the ad platform other than UserDB, such as entering Personal Data as keywords, Personal Data may be processed.

• Shortcut Software Company (formerly known as Clubhouse)

  • United States

  Shortcut is a software project management and workflow tool that Kevel uses as a Controller and as a Processor. As a Processor, Kevel handles customer support issues that have been escalated to engineering. Personal Data from the customer’s end users may be processed if the customer provides such data in their communications with engineering.

• Slack Technologies, LLC

  • United States

  Slack is a messaging application tool for business that Kevel uses both as a Controller and as a Processor. As a Processor, Kevel sets up dedicated Slack channels to communicate with customers for customer support. Personal Data from the customer’s end users may be processed if the customer provides such data in their customer support communications.